Shipping Policy

Welcome to DekoDoor Shipping Policy. We pride ourselves in producing high-quality doors right from Kayseri, and we are committed to delivering them to our customers across Turkey with utmost care and efficiency.

1. Shipping Regions: We ship to all provinces and cities within Turkey.
2. Minimum Order Requirement: Due to the specific nature of our products and shipping methods, we have a minimum order requirement of 10 doors.
3. Shipping Costs: Please contact our customer service for a detailed shipping quote based on the number of doors and the destination within Turkey.
4. Shipping Carriers: We partner with trusted local carriers for our door deliveries to ensure timely and safe delivery.
5. Processing Time: Orders are typically processed within 2-3 business days. Once processed, a tracking number will be provided to the email address you provided at checkout.
6. Delivery Time: Deliveries typically take 5-7 business days. However, this may vary based on the destination and size of the order.
7. Damages: Upon receiving your order, please inspect all items carefully. Should you find any item defective, damaged, or receive the wrong item, kindly contact us within 48 hours of receipt so we can address and rectify the issue.
8. Cancellations: Cancellations are accepted within 24 hours of placing the order. Any cancellations made after this period may incur a fee.
9. Returns: For information on returns or exchanges, kindly refer to our Return Policy.
10. Special Notes: Deliveries will be made to the front door of your premises. It is vital to ensure the delivery area is clear and accessible for our drivers.
11. Customer Support: For any queries or concerns regarding your order or our shipping policy, please connect with our customer service at info@dekodoor.com or +90 (533) 553 99 51.